FAQs


Capsules and coffee

What are the benefits of using coffee capsules?

Coffee capsules offer the freshest single serve coffee experience as well a reliable consistency from cup to cup. Incredibly quick and simple to use with virtually no mess, Mozzo Coffee capsules also aim to create a positive impact buy investing 1p into the C2C Fund per capsule sold and are also fully recyclable, including all delivery and recycling packaging...

Are Mozzo Coffee capsules recyclable?
Yes. Mozzo Coffee Capsules are made from 100% aluminium and therefore are fully recyclable. Visit our recycling page for more info and instructions on the Magic Mozzo Coffee Capsules Recycling Scheme.

Why don’t you use compostable capsules?

We would be interested to but the technology is not quite there yet (we are continually researching and staying up to date with developments). Whilst the cases might be compostable unfortunately the materials used do not provide sufficient enough oxygen barrier and the quality of the coffee inside deteriorates rapidly. Using recyclable aluminium is the best way we can guarantee a fresh, high quality coffee experience every time.

Where is your coffee sourced from?
We source our coffee from the 4 major coffee growing continents of the world including South America, Central America, Asia and Africa. We care about providing consistent tasting profiles and therefore ensure we harvest and source our beans when they’re at their prime seasonally.

Is the process you use to decaffeinate natural?
Yes, we use the Swiss WaterⓇ Process method of decaffeinating the coffee found in our ‘06 capsule. This method uses only water, temperature and time to remove the caffeine from the coffee, no chemicals are used at any point in this decaffeination process. After this natural procedure the coffee is 99.9% caffeine free.

Ordering and delivery

What is the minimum order quantity?
The minimum order quantity is 50 capsules. Each tube contains 10 x capsules of one product. Orders can either be made up of 50 x 1 capsule variety (e.g. 50 x ‘05 capsules) or mixed selection of capsule boxes (e.g. 30 x ‘05 & 20 x ’06). Order must be placed in multiples of 50 capsules (5 tubes) Standard delivery is free for orders over 150 capsules and we aim for next day (when ordered before 12pm) but please allow 1-2 working days from receipt of your order.  Delivery charges for orders under 150 capsules are £4.95 for our standard next day delivery. Please see our delivery policy for more details.

The maximum order available via the website is 600 capsules. Should you wish to order more than 600 capsules, please call us on 02380 700 007 or email capsules@mozzocoffee.com

How much is delivery?                                                                                           

Standard delivery is free for orders over 150 capsules and we aim for next working day (when ordered before 12pm) but please allow 1-2 working days from receipt of your order.  Delivery charges for orders under 150 capsules are £4.95 for our standard next (working) day delivery.

Who do you use for delivery?
We use DPD for all standard deliveries.

Do you ship internationally?
Unfortunately, we are unable to ship internationally as standard at the moment. Should you want capsules shipped to an international address please call the Mozzo Masters on 02380 700 007 (Mon-Fri 8.30-5.30) or email capsules@mozzocoffee.com.

How can I return my capsules?
For our returns information please visit our returns page.

Do I have to be home to receive my delivery?

No you do not provided you have specified a preferred place (e.g. porch, shed etc) for your order to be left should you not be in. Please leave these instructions in the designated text box when you order your capsules. Alternatively, why not send your capsules to another (e.g. work) address. 

Trade

I am interested in using Mozzo Capsules in my business, who do I contact?
We would be delighted to hear from you. Please visit Capsules For Business page for details or simply give us a call on 02380 700 007.