Mozzo Coffee Delivery Policy
There is a minimum order on 250g bags (2 bags) and brew-in-cup coffee bags (2 packs) and the minimum order for capsules is 50 (5 tubes) and must be made in multiples of 50 capsules. For orders over 600 capsules, please call 02380 700 007 or email email@example.com. There is no minimum order on 500g bags of coffee.
Standard delivery is free for orders over £50 and we aim for next working day (when ordered before 12pm) but please allow 1-2 working days from receipt of your order. Delivery charges for orders under £50 are £3 for our standard next (working) day delivery.
Orders placed after 12pm Mon-Thurs will be shipped the following working day for delivery the next working day (2 days). Orders placed after 12pm on a Thursday will be shipped on Friday for delivery Monday. Orders placed after 12pm on Friday will be shipped on Monday for Tuesday delivery.
We partner with DPD for all our deliveries. They will send you handy updates on your order by text message to the telephone number you give when ordering (we only use your phone number to contact you about your order or delivery)
If you think are not going to be in, please specify a safe place, neighbour or alternative address the delivery driver can leave your order. You can also amend this with DPD once your order has been shipped. If you have a full capsules recycling bag to send off, please request this via the website (at time of placing your next capsules order) and ensure it is left in the same specified place.
We are able to deliver to UK and Northern Ireland but please allow an extra day delivery for orders to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands & Islands.
Unfortunately, we are unable to ship internationally for individuals as standard at the moment. Should you want coffee shipped to an international address please call the Mozzo Masters on 02380 700 007 (Mon-Fri 8.30-5.30) or email firstname.lastname@example.org.
Mozzo Coffee Returns Policy
We want you to be happy with your Mozzo Coffee however, if you would like to return your order please get in touch via the form, email email@example.com or call 02380 700 007 and one of the friendly Mozzo Masters will be happy to help.
You will be able to return your coffee for an exchange or refund provided it meets the criteria below.
Returning coffee because it's not wanted
Please return your unused, unopened coffee in original condition (as it was received by you, in a saleable condition) and original packaging within 14 days of date of delivery. Please be sure to enclose a completed returns form so we know it’s you. Once received in required condition at Mozzo World we will issue an exchange or refund within 14 days.
Return coffee because there is a fault in the product
In the unlikely event of a fault with your coffee, please get in touch (via details above) Once return agreed with the friendly Mozzo Masters, please then send to us with proof of postage within 30 days of receipt of your order. Please be sure to enclose a completed returns form so we know it’s you. Once received in required condition at Mozzo World we will issue an exchange or refund within 14 days plus the original cost of delivery (if originally paid) and postage to send back to us.
After 30 days, we reserve the right to offer you an exchange of product.
Cancelling your order
We aim to ship for next day delivery so if your order has been processed already, you probably won’t be able to cancel it before it reaches you. But, remember that you still have the right to cancel (return) the capsules for up to 14 days after you’ve received your order.